Experiencing a technical issue or production failure? Our Support team is available 24 hours a day, 7 days a week to help identify the cause and get your system running again as quickly as possible.
For urgent technical issues, please contact our helpdesk directly:
Europe: +31 88 42 62 330
Americas: +1 307 274 8677
For less urgent Support requests, please use the form below. Our Support team will review your request and get back to you.
For many technical questions and issues, our engineers can remotely access the Control and software environment. This allows us to quickly analyse the situation and, in many cases, provide support without the need for an on-site visit.
For remote Support, we use TeamViewer. When a Support engineer needs to connect to your system, they will explain which access information is required.
TeamViewer Host can be installed on the Workstation or server for permanent remote access. When Support is required, this allows Senso Technics to connect remotely to the system for technical Support and maintenance.
For systems using B&R control technology, our Support team can use the B&R Transfer & Support Tool to collect technical information from the Control for further analysis.
When required, a Senso Technics Support engineer will explain which steps to follow and which information is needed.
The tool helps us analyse technical issues and supports remote diagnostics and troubleshooting of B&R Controls.
Need immediate assistance and TeamViewer Host is not available? TeamViewer QuickSupport allows our Support engineer to quickly connect to your system remotely.
QuickSupport does not require installation or administrator rights. Simply download and start the application, then provide the displayed ID and password to our Support engineer. With your permission, we can connect to the system and start analysing the issue.
Looking for ways to improve capacity, efficiency or automation within your laundry? We are happy to look at your current process and explore where smart improvements can make a difference.
Whether it is a small adjustment, a retrofit or a complete new Laundry System, we help you find a solution that fits your operation and future plans.